Privacy Policy
Last Updated: 17 November 2025
Richinnovations Technologies Pvt. Ltd. (“Richinnovations”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you use our website richinnovationsplc.com or engage with our services. By accessing the website or using our services, you agree to the practices described in this Privacy Policy.
1. About Us
Richinnovations Technologies Pvt. Ltd. is a technology and marketing solutions company providing web development, ERP solutions, digital marketing, branding, business consultancy, and other related services.
Address: KSUM, Ground Floor, Tejaswini Building, Technopark, Trivandrum, Kerala, India. PIN 695581
Email: sales@richinnovationsplc.com
Phone: 8281035452
2. Scope of This Policy
This Privacy Policy applies to:
• Visitors to our website
• Prospective clients, existing clients, and business partners
• Users interacting with our forms, payment links, or communication channels
• Any person accessing or using services provided by Richinnovations
It does not apply to third-party platforms, websites, or services that are not owned or controlled by Richinnovations.
3. Information We Collect
We collect personal and non-personal information in the following ways:
3.1 Information You Provide
You may voluntarily provide information when:
• Filling out forms on our website
• Contacting us via email, phone, or WhatsApp
• Submitting project requirements or documents
• Making payments for services
• Interacting with our team for support
This information may include:
• Full name
• Company name
• Email address
• Phone number
• Project details and requirements
• Billing details
• Any files, documents, or data shared for service execution
3.2 Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking data
• Geo-location (approximate)
This helps us analyze website performance and improve user experience.
3.3 Payment Information
We use Online payment gateway to securely process payments.
• Richinnovations does not store or have access to your credit card, debit card, banking, or UPI details.
• All payment information is handled by our payment gateway partner in accordance with their security and compliance standards (PCI-DSS compliant).
4. How We Use Your Information
We use your information to:
• Provide and improve our services
• Respond to inquiries, support needs, or project discussions
• Process payments and maintain invoice records
• Personalize communication and service delivery
• Perform internal analytics
• Meet legal, regulatory, and audit requirements
• Prevent fraud, unauthorized use, or technical issues
We do not sell, rent, or commercially distribute your personal data to third parties.
5. Legal Basis for Processing (For international clients)
For clients outside India, we process personal data based on:
• Performance of contract
• Legitimate business interests
• Legal obligations
• Consent, where applicable
6. Sharing of Information
We may share information only with:
• Internal team members and employees involved in project execution
• Service partners or subcontractors required to complete project tasks (under strict confidentiality)
• Our payment gateway or financial institutions for payment processing
• Legal authorities, if required by applicable law
We do not share your personal information with any third party for marketing or advertising purposes.
7. Data Storage & Security
We take reasonable administrative, technical, and physical measures to safeguard your data.
• Access to data is restricted to authorized personnel only
• Files and documents shared for projects are stored on secure systems
• Sensitive data is encrypted wherever applicable
• Regular reviews are conducted to maintain system security
However, no method of transmission over the internet is entirely secure. We strive to protect your data but cannot guarantee absolute security.
8. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
• Improve website performance
• Analyze user behavior
• Enhance user experience
You can disable cookies through your browser settings, but some features may not function properly as a result.
9. Third-Party Links
Our website may contain links to external websites or platforms.
Richinnovations is not responsible for the privacy practices, content, or policies of these third-party sites.
Users are encouraged to review the privacy policies of any external site they visit.
10. Data Retention
We retain your personal information only for as long as:
• It is required to deliver services
• It is necessary for business, legal, or accounting purposes
• Your account or project is active
Any data no longer required will be securely deleted or anonymized.
11. Your Rights
Depending on your region, you may have the following rights:
• Right to access your personal data
• Right to request correction
• Right to request deletion (where applicable)
• Right to withdraw consent
• Right to restrict processing
• Right to data portability
For any such request, you may contact us at sales@richinnovationsplc.com.
12. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from minors. If accidental collection occurs, we will delete the information promptly upon notification.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our processes, legal requirements, or technological advancements.
Continued use of the website or services after updates implies acceptance of the revised policy.
14. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, you may reach us at:
Richinnovations Technologies Pvt. Ltd.
KSUM, Ground Floor, Tejaswini Building, Technopark, Trivandrum, Kerala, India. PIN 695581
Email: sales@richinnovationsplc.com
Phone: 8281035452
